UXPA Design Thinking Workshop

Workshop for Design Thinking

 
 
 

Role

Design Facilitator

Project Type

Design Thinking Workshop

Client

UXPA Boston

Deliverables

Affinity Diagrams, Journey maps

 
 
 
 
“This workshop is relevant as possible to folks who are curious to learn about human-centered design and how it applies to shape future programming for the UX community in the Greater Boston Area.”
— Quote Source
 

The Challenge

  • I led a collaborative workshop for UXPA Boston with Northeastern University as a design thinking facilitator in a team of 5 groups.

  • We explored the student’s pain points about AI and how to find work and internships.

  • The idea was to take personal and general experiences and apply Design Thinking as a creative problem-solving tool.

 

Customer Journey map for the Design Workshop.

 
 

Customer Journey map for the Design Workshop.

 
 

The Research

  • Our teams split into groups to create affinity diagrams and journey maps.

  • All groups mapped their experiences, needs, emotions, and pain points. We found common themes from our experiences.

  • With our findings, my group started ideation with a time-boxed exercise within a 10-minute limit.

 

Customer Journey map for the Design Workshop.

 
 

Customer Journey map for the Design Workshop.

 
 
 

The Solution

  • The objectives we set for the students were to:

    • Develop empathy and understand the users' needs through journey mapping

    • Generate multiple solutions to a challenge through ideation

    • Select the best solution through voting

    • Creating programming to best serve Northeastern students and members interested in UX.

    • The outcome was not a finalized product, but guiding the participants through a condensed, high-impact end-to-end design cycle.